1. Terms

Seller – S.C. Idelier Concept Store S.R.L., Romanian company with registered office in Bucharest, 5 Pipera Sos., Sector 1, J40 / 4971/2009 on the Trade Register, and CUI RO 25449863.

Buyer – the individual who creates an account on the site and places an order.

Client – the individual who has or obtains access to the content, by any means of communication provided by S.C. Idelier Concept Store S.R.L. or based on an existing agreement between S.C. Idelier Concept Store S.R.L. and it requires the creation and use of a client account.

User – any person registered on the site who, through the completion of the account creation process, has given his / her agreement to the Terms and Conditions section.

Account – the section of the site consisting of an e-mail address and a password that allows the buyer to send the order and that contains information about the customer / buyer and the history of his purchases on the site (orders, tax invoices, guarantees, etc.).

Site – the domain www.silviaserban.eu and its subdomains.

Order – an electronic document that acts as the form of communication between the seller and the buyer through which the buyer sends the seller through the site his intention to purchase products from the site.

Contract – the remote contract between the seller and the buyer, without the requirement of the simultaneous physical presence of the seller and the buyer.

Content – all information on the site that can be viewed or otherwise accessed by using electronic equipment, the content of any email sent to the buyer by the seller by electronic means and / or any other means of communication available; any information communicated to the purchaser by any means by an employee / collaborator of the seller, according to the contact information.

Newsletter – a periodically information, exclusively by electronic mail (e-mail, SMS) about the products and / or promotions carried out by the seller in a given period, without any commitment from the seller with reference to the information contained therein.

2. Contract documents

2.1. By registering an order on the site, the buyer agrees with the form of communication (by phone or e-mail) through which the seller carries out his commercial operations.

2.2. The notification received by the buyer after the order has an informative role and does not represent the acceptance of the order. This notification is made electronically (by e-mail) or by telephone.

2.3. For justified reasons, the seller reserves the right to change the quantity of the products in the order, having the obligation to notify the buyer to the e-mail address or the telephone number made available to him when making the order and to return the amount paid.

2.4. The contract is concluded between the seller and the buyer at the moment of receipt by the buyer, via the electronic mail and / or SMS, of the delivery order notification.

3. Online sales policy

3.1. Access to an order is allowed to any customer / buyer.

3.2. Communication with the seller can be done through direct interaction or through the addresses mentioned in the “Contact” section of the site. Seller has the freedom to manage the information received without having to justify it.

3.3. In the case of online payments, the seller is not / cannot be held responsible for any additional cost borne by the buyer, including but not limited to currency conversion fees applied by the card issuing bank, if its currency of issue differs from RON. Responsibility for this action is borne only by the buyer.

3.4 All information used to describe the products available on the site (static / dynamic images / multimedia presentations, etc.) is not a contractual obligation on the part of the seller, and they are used exclusively for presentation purposes.

4. Divestiture and subcontracting

The seller may assign and / or subcontract a third party for services that are in line with the order, with the buyer being informed, without his consent being required. The seller will always be liable to the buyer for all contractual obligations.

5. Intellectual and Industrial Property Rights

5.1. The content, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content on the site, is the exclusive property of S.C. Idelier Concept Store S.R.L., with all rights acquired directly or indirectly (through usage and / or publication licenses) being reserved.

5.2. Customer / purchaser is not allowed to copy, distribute, publish, transfer to third parties, modify and / or alter, use, display, incorporate any content in any context other than the original intended by S.C. Idelier Concept Store S.R.L., inclusion of any content outside the site, removal of the insignia signifying the copyright of S.C. Idelier Concept Store S.R.L. on the content, as well as participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with express written consent of S.C. Idelier Concept Store S.R.L ..

5.3. The customer / buyer may only copy, transfer and / or use the content for personal or non-commercial purposes only if they do not conflict with the provisions of this document.

5.4. No content sent to the customer or the buyer by any means of communication (electronic, telephone, etc.) or acquired through access, visit and / or visualization does not constitute a contractual obligation from S.C. Idelier Concept Store S.R.L.

5.5. It is forbidden any use of the content for purposes other than those expressly permitted herein or the accompanying use agreement, if it exists.

6. Order

6.1. The customer / buyer can place orders on the site by adding the desired products to the shopping cart, and then complete the order by making the payment in one of the explicit ways indicated. Once added to your shopping cart, the product is available for purchase if there is stock for it. Adding to the shopping cart, in the absence of order completion, does not entail the registration of the order, or the automatic reservation of the product.

6.2. By completing the order, the buyer agrees that all the data provided by the buyer is correct, complete and true at the time of placing the order.

6.3. By completing the order, the buyer agrees that the seller can contact him, through any means available / agreed by the seller, in any situation where contact is required.

6.4. The seller may cancel the order made by the buyer upon prior notice addressed to him / her, without any subsequent obligation of either party to the other party or without any party claiming damages to the other in the following cases:

– non-acceptance by the issuing bank of the buyer’s card of the transaction in the case of online payment;

– invalidation of the transaction by the card processor agreed by S.C. Idelier Concept Store S.R.L., in case of online payment;

– the data provided by the customer / buyer on the site are incomplete and / or incorrect;

6.5. The buyer has the right to withdraw from the contract or to return a product within 30 calendar days without claiming any reason and without incurring any costs other than the delivery costs.

Thus, according to GEO No. 34/2014, the return period of a good (product) or waiver of a service expires within 14 days of:

– the day the buyer takes physical possession of the last good – if the buyer orders through a single order multiple product to be delivered separately

– the day on which the buyer enters the physical possession of the last good or the last piece – in the case of delivery of a product consisting of several lots or pieces,

6.6. If the buyer decides to withdraw from the contract, he will be able to complete the return form to be sent to him by email, after the seller has announced his intention.

6.7. If the customer / buyer requests withdrawal from the contract within the legal withdrawal period, he must return any gifts accompanying the product. If the order is paid, the seller will reimburse the amount within 14 (fourteen) days of the buyer informing the seller of his decision to withdraw from the contract. The amount will be returned as follows:

– for orders paid with an online card: by returning to the account from which the payment was made;

– for orders paid with OP / cash on delivery / iTransfer / bank card: by bank transfer;

– for orders paid through consumer credit: cancellation / recalculation of contract rates.

6.8. Seller will be able to postpone reimbursement until receipt of the goods sold or receipt of proof that they have been shipped if he has not offered to recover the products himself (the most recent date will be considered).

6.9. If a product ordered by the buyer cannot be delivered by the seller, the latter will inform the customer / buyer of this fact and will return the counterfeit to the buyer’s account within 7 (seven) days from which the seller has acknowledged this fact or the date on which the buyer expressly expressed his intention to terminate the contract.

7. Confidentiality

7.1. SC Idelier Concept Store S.R.L. will preserve the confidentiality of information of any nature that its clients provide. Disclosure of the information provided may only be made under the conditions outlined in this document.

7.2. No public statement, promotion, press release, or other disclosure to third parties will be made by the buyer / customer with respect to the order / contract without the prior written consent of the seller.

7.3. By transmitting information or materials through this site, users offer the seller unrestricted and irrevocable access to, the right to use, reproduce, display, modify, transmit and distribute such material or information. I also agree that the seller may freely use for his own benefit such information, ideas, concepts, know-how or techniques that users send through the site. SC Idelier Concept Store S.R.L. will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides for further specification in this respect.

7.4. By registering in S.C. Idelier Concept Store S.R.L., the customer / purchaser expressly expresses its consent, within the limits of the legislation in force, to be contacted by third parties, partners of S.C. Idelier Concept Store S.R.L .: Marketing Service Providers, Other Service Providers to Fulfill the Object of the Purchaser-Seller Contract, and Government, Government Agencies, when the law so provides; as well as other companies with which S.C. Idelier Concept Store S.R.L. can develop joint product offerings, etc.

8. Advertising

8.1. Newsletters of S.C. Idelier Concept Store S.R.L. are transmitted through the specialized and agreed partners of S.C. Idelier Concept Store S.R.L. Thus, confidentiality and security of information are ensured.

8.2. When the customer creates an account on their site, they can express their consent to receive newsletters.

The customer may change his / her option to the seller’s agreement at any time:

– by contacting S.C. Idelier Concept Store S.R.L. in this regard.

– by changing the settings in the Client Account

-. by accessing the unsubscribe link displayed in the commercial messages received from the seller.

8.3. Discontinuing receipt of newsletters does not imply giving up your acceptance of this document.

9. Billing – Payment

9.1. The prices of products displayed on www.silviaserban.ro include T.V.A. according to law.

9.2. The price, payment method and payment term are specified in each order. The seller will issue an invoice to the buyer for the delivered products, the buyer’s obligation being to provide all the information required to issue the invoice in accordance with the legislation in force.

9.3. The seller will give the buyer the invoice for the order containing the products sold by S.C. Idelier Concept Store S.R.L., as well as for any other payments related to the order, exclusively in electronic format, by adding the invoice to the buyer’s account or by e-mail, to the email address mentioned by the buyer in his / her account.

9.4. In order to correctly communicate the order invoice, the buyer has the obligation to update his account data every time and to access the information and documents related to each order in the account.

9.5. By this way of communication, the buyer, accessing his or her account, will keep a record of the issued bills, saving them the archive in turn at any time and in any way they want.

9.6. By sending the order, the buyer expresses the agreement to receive the invoices in electronic form by adding them to his / her account or via the electronic mail at the e-mail address mentioned in his / her account.

9.7. If this information is unavailable for more than 48 hours, the buyer is asked to alert the seller by sending a message to: silviaserbanshowroom@gmail.com.

9.8 Customer / User / Purchaser payment card data will not be transmitted to S.C. Idelier Concept Store S.R.L. nor will they be stored by S.C. Idelier Concept Store S.R.L. or by the payment processor integrated into the site, but only by the transaction authorization institution or another authorized entity for card data storage services whose identity the client / user / buyer will be informed before entering the data . The authorized entity to provide card data storage services is Banca Transilvania.

9.9. In certain cases, in order to maintain transaction security, the buyer will be required to authorize payment by re-entering the account password or the use of the fingerprint in the case of mobile terminals that have this feature.

9.10. For transaction security reasons, the customer / user / buyer is advised not to remain logged on to the site and set the automatic logon option on mobile devices. Account password disclosure is not allowed, and it is recommended to use a strong password password.

10. Delivery of products

10.1. The seller undertakes to deliver the products in a door-to-door courier system to the buyer or in the Backstage – Silvia Serban’s showroom, according to the customer’s option.

10.2. The seller will ensure the proper packaging of the products and will ensure the transmission of the accompanying documents.

10.3. The seller will deliver the goods on Romanian territory free of charge and internationally, provided that the buyer fully assumes the cost of the delivery and the related taxes.

11. Warranty

All products sold by S.C. Idelier Concept Store S.R.L. they benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers.

12. Transfer of product ownership

The ownership of the products will be transferred upon delivery, after the buyer has paid for the location indicated in the order (by delivery – receipt of the receipt of the transport document provided by the courier or the signature on the tax invoice in the case of deliveries made by the Seller’s staff).

13. Liability

13.1. The seller cannot be held responsible for damages of any kind that the buyer or any third party may suffer as a result of the seller’s fulfillment of any of his obligations under the order, and for damages resulting from the use of the products after delivery, and also for their loss.

13.2. By creating and using an account, the customer / user / buyer assumes responsibility for maintaining the confidentiality of account data (user and password) and account access management; to the extent permitted by applicable law, is responsible for the work done through its account.

13.3. By creating an account and / or using the content and / or placing the orders, the customer / user / buyer expressly and unambiguously accepts the Terms and Conditions of the site in the latest updated version that is communicated within the site, existing at the time of creating the account and / or use of the content and / or the placement of the order.

13.4. After the account is created, the use of the content is equivalent to acceptance of the changes made to the Site Terms and Conditions and / or updated versions of the Site Terms and Conditions.

13.5. The terms and conditions of the site may be modified at any time by S.C. Idelier Concept Store S.R.L., which are opposed to customers / users / buyers since the site was posted. Accepting the Site Terms and Conditions is confirmed by

checking the appropriate checkbox on the site and / or sending the order and / or making an online payment.

14. Force majeure

14.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on time and / or appropriately, wholly or in part is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and cannot be avoided.

14.2. If within 15 (fifteen) days of the date of its occurrence, that event does not cease, each party shall have the right to notify the other party of the termination of the contract without one of them being able to claim the other damages.

15. Applicable law – Jurisdiction

Any litigation between the seller and the customer / buyer will be solved amiably or, if this is not possible, the litigation will be settled by the competent Romanian courts in Bucharest.

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