Shipping & Returns
Delivery within Romania is complimentary. Returns are accepted within 14 calendar days. Questions? Write to contact@silviaserban.eu.
Shipping
How long does delivery take?
Delivery within Romania is free of charge and takes 3-5 business days from the placement of the order.
Do you ship outside Romania?
Yes. Shipping costs are calculated at checkout. Any customs duties are borne by the customer and paid upon delivery, not included in the displayed price. For details specific to your country, please check the applicable costs and customs duties in advance. Delivery times may also vary depending on your location and may take up to 7 business days.
How can I track my order?
For orders within Romania, you will receive a tracking code by email from the courier used — Fan Courier, Cargus, or DPD, depending on the order. For international orders, delivery is carried out by DHL, and the tracking code is also sent by email.
What happens if the product cannot be delivered?
In the rare case that an order cannot be delivered, you will be notified, and the amount will be refunded in full within a maximum of 7 days.
Returns & Exchanges
How much time do I have to return an item?
You have 14 calendar days from the date you receive your order to request a return, without needing to justify your decision — in accordance with Government Emergency Ordinance no. 34/2014.
How does the return process work?
A return form and return document are included with your delivery. Please keep these documents for the full 14-day period; they will need to be attached to the package when you return it.
To initiate a return, please contact us at contact@silviaserban.eu, stating your order number and the product being returned.
The product(s) must be returned unworn, in perfect condition, with all original labels attached. Attach the new return documentation, found in the self-adhesive envelope, to the package, and contact the courier to arrange collection.
The return cost will be deducted from your refund.
To avoid payment delays or complications, please use the same courier company that delivered your order. If this isn't possible, please contact us to let us know — additional charges may apply.
Who covers the cost of a return?
The return shipping cost is covered by the customer. Returns must be sent using the same courier used for delivery — Fan Courier, Cargus, or DPD for orders within Romania, and DHL for international orders.
Can I exchange a product for a different size or colour?
Yes, subject to availability.
For a different product, any price difference will apply.
Can tailor-made pieces be returned?
No. Pieces made to special order cannot be returned or exchanged.
How long does a refund take?
Refunds are processed within a maximum of 14 days from the date you notify us of your intention to return an item, following receipt of the returned product.
